Contact us
A real person reads these. If something went wrong with a sitting or a payment, say so plainly and we will sort it out.
Last updated 22 September 2026
We aim to reply within 3 working days. If your sitting is imminent, put urgent in the subject line and we will prioritise it.
What to include
It saves a round trip if your first message has these in it:
- the email address on your account, if you are writing from a different one;
- the reference from your confirmation page or Stripe receipt, for anything about a payment;
- what you expected to happen, and what happened instead;
- the browser and device you were using, if something looked broken.
Common things, and where they are answered
- Refunds and cancellation — set out in full in our Terms. Short version: full refund any time before you start the paper.
- Your data, or deleting your account — see the Privacy Policy, then email us and we will action it.
- A question you think is wrong — please do tell us. Quote the question number and what you think the right answer is. Corrections are made against the BNF, NICE or the MEP, and if you are right we will say so.
- A sitting that failed — email us the same day if you can. We can see what happened in the logs and restore the sitting.
Elsewhere
Announcements and revision material go out here first:
Social messages are not monitored for support. For anything about an order or a sitting, email us — it is the only channel we can answer properly and keep a record of.
Business details
PharmaSi Prep Ltd, a company registered in England and Wales, trading as PharmaSi Prep.
Registered office: Apartment 2606, 12 Bankside Boulevard, Salford, England, M3 7HZ.
Company number: 17442114.
PharmaSi Prep provides original practice material. It is not affiliated with, endorsed by or approved by the General Pharmaceutical Council.